Shipping
Where we ship
We ship internationally. Some destinations we cannot service, and we will tell you and refund in full if yours is one of them.
Dispatch
Orders are packed and dispatched on business days. You will receive tracking by email once the parcel is on its way.
Packaging
Products are sent in plain padded mailers with no branding or product description on the outside. Lyophilised material is stable at room temperature in transit; refrigerate on arrival.
Shipping cost
Shipping is calculated at checkout based on your destination and shown before you pay.
Customs, duties and taxes
You are the importer of record. Any duties, taxes or clearance fees are yours to pay, and you are responsible for ensuring the products may lawfully be imported to your country. We cannot refund or replace a parcel detained or seized by customs.
Delivery times
Transit times vary by destination and by how quickly a parcel clears customs. We cannot guarantee a delivery date. If tracking shows no movement for 21 days after dispatch, see Refunds & Returns.
Wrong address
Check your delivery address before confirming. We cannot redirect a parcel once dispatched, and we cannot refund an order delivered to an address you supplied incorrectly.